Frequently Asked Questions

Answers to the most common questions about orders, prescriptions, and deliveries.

How do I order prescription medicines?

Select the prescription-required medication, add it to your cart, and at checkout upload a clear photo or PDF of your valid doctor's prescription. Our certified pharmacists will verify it before dispatching.

What payment methods are supported?

We support Online Payment via SSLCommerz (Visa, Mastercard, bKash, Nagad, Rocket) and Cash on Delivery (COD) for supported locations.

How fast is delivery?

Standard urban deliveries arrive within 2-4 hours. Express priority orders are delivered within 60-90 minutes depending on rider proximity.

Can I cancel my order?

Yes, you can cancel any order directly from your 'My Orders' page while the status is still PENDING or VERIFYING. Once shipped, orders cannot be cancelled.

Are your medicines genuine?

All pharmaceuticals are sourced strictly from accredited manufacturers with temperature-controlled cold chain logistics for sensitive medicines.